Forever Crystals & Jewelry offers a one (1) year limited warranty covering manufacturing and material defects for genuine FCJ products.
The warranty only covers damage that in the opinion of FCJ is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow FCJ’s Care Advice.
Items found defective under this warranty may be, under the discretion of FCJ:
The damaged product must be accompanied by the original receipt or a copy of it or gift receipt to receive the warranty service. The receipt serves as proof of purchase and as evidence to the entitlement of this warranty. FCJ reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.
FCJ warrants that our products are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use.
This warranty does not cover damage to FCJ products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice.
The warranty extends to the recipient of the purchase receipt or gift receipt. All owners of products should retain the receipt in case they have a claim under this warranty.
Bring your defective product, in its original packaging along with the receipt, to your nearest FCJ store.
Eligibility of this warranty is determined upon receipt and inspection of the product. If it is determined that there is material or manufacturing defect, the repair specialist will establish the options for repair, replacement or substitution, based on:
Please allow from 2 to 4 weeks for reply.
If its determined that the damage is not a material or manufacturer defect, the AFTER SALES REPAIR AND REPLACEMENT POLICY would be in effect, allowing you the option to repair or replace the piece at a cost.
All Forever Crystals and Jewelry is traditionally crafted and therefore very delicate. The metal is plated and each crystal individually set. As a result, special care is required. Please follow the advice below: